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Hotel Policies

Everything you need to know

We’ve answered all the frequently asked questions from our guests and collated them here, in one place. Scroll through and, if you can’t find what you’re looking for, simply contact the team and we’ll find it for you.  

  • Number of guest rooms - 44 total, including 16 suites.

    Check in time is 3:00pm, check out is 12:00pm.

    All major credit cards are accepted: Visa, Master Card, American Express, Discover, Diner’s Club and JCB.

    No resort fee.

    Complete concierge services.

    Fitness center on-site, strength and cardio equipment with integrated individual TVs. Fitness center is open 24/7.

    Lobby Hours - 24/7.

  • Cancellation policies vary based on room and rate selected. Please  reference your confirmation email, or call us to confirm.

    Our standard refundable rates generally charge the first night’s room & tax in the event of cancellation inside the penalty window.

  • The Hotel Drisco is a smoke-free property (including e-cigarettes, vapes and marijuana), and all guest rooms and public areas are designated as such. A smoking fee of $500 per day will be assessed if evidence of smoking is found in your room or on the premises.

  • A valid credit card is required to confirm your booking. All rates are based on single or double occupancy unless specified otherwise.

  • There is no additional charge for children 12 and under staying with an adult. Maximum occupancy limitations for room types still apply. Cribs and Pack & Plays are available at no charge.

  • We are a dog-friendly hotel -- there are no size or weight limits, and no charge for your furry friends. Pet parents will be required to sign an agreement at check-in and will be responsible for any damages. To ensure the safety of our staff and comfort of our guests, dogs may not be left alone in the guestroom at any time. 

  • Gourmet continental breakfast, served daily from 6 a.m. to 10 a.m.

    Evening wine reception with artisan cheeses, charcuterie, hot and cold hors d'oeuvres, served nightly from 5 p.m. to 7 p.m.  Also included are excellent California wines, as well as a make-your-own cocktail cart.

    Overnight shoeshine service.

    Daily chauffeur service to any address in San Francisco (including most business addresses and popular tourist destinations).

    A fleet of six E-bikes, complete with helmets, locks, backpacks and water bottles.

    Super-fast Wi-Fi suitable for streaming your favorite content.

    Use of your guestroom phone to make calls anywhere in the continental US.

    Fitness Center on-site, with cardo and strength equipment, including a Peloton.

    Access to the nearby Jewish Community Center (JCCSF) fitness center with swimming pool and extensive workout facilities.

    DVD/Blu-ray disc lending library.

    Street parking in the vicinity of the hotel is free, convenient and usually readily available. Although we do not offer valet service or a dedicated parking lot, just let us know where your vehicle is parked and our Bell Staff will be pleased to safeguard your keys and assist in moving your vehicle, as required by neighborhood parking restrictions.

    New York Times and Wall Street Journal available every day.

    Coffee and tea available 24 hours a day in the Sitting Room, with handmade biscotti served at 3 p.m.

  • Fast and free WiFi (secure cabled connections also available upon request)

    65" OLED TVs (Some smaller rooms have 42" TVs)

    Pillow menu

    Adaptive sound sleep machine

    Nightly turndown service, including our signature dark chocolate shortbread cookies

    Bottled water

    Nespresso coffee machine

    Whole leaf teas and tea kettle

    Cooling unit for beverages, featuring real cream for coffee

    Custom Frette robes and plush slippers

    Elegant bathroom with marble accents and heated floors

    Bath amenities by Bvlgari

    Electronic safe

    Iron and ironing board

    Dyson hair dryers with extra styling attachments

    Umbrellas

    European-inspired closet amenities: long-handled shoehorn, clothes brush, garment bags, shopping bags

    Handsome work desk with induction charger for your phone

    Digital telephone with unlimited calls to any number in the United States and Canada

    Radiant heating and cooling

  • Four or more reservations are considered a group and must be booked with our Group Coordinator. Groups are subject to the terms of a contract including cancellation policy and performance requirements. In the event that a group of rooms are booked as individual reservations the hotel reserves the right to require the block of rooms to be subject to the terms and conditions of a contract.

  • A complimentary gourmet continental breakfast buffet is offered to guests daily, as well as an extensive array of food and drink during our evening reception. Although we don't have a restaurant, we do offer 24-hour room service, and there are many restaurant options within walking distance of the hotel. Our concierge would be delighted to offer recommendations and make arrangements.

  • We offer a small one-person Business Center with a large-screen PC, laser printer, basic office supplies, and a speakerphone with toll-free calling to anywhere in the continental US. The Business Center may be reserved in advance if desired. Open 24/7.

  • The Hotel Drisco has a limited capacity to host small events, although we would be an ideal location for your next Executive Retreat. For more information, please contact reservations@hoteldrisco.com.

  • The Hotel Drisco does not maintain a parking garage or lot, nor do we offer valet parking. However, complimentary street parking is plentiful in our neighborhood. Unlike downtown hotels where parking fees can exceed $80 per night, on-street parking at Hotel Drisco is free and convenient.

  • Located atop San Francisco’s charming Pacific Heights neighborhood – beloved for its elegant mansions and lush parks –the Hotel Drisco offers neighborhood character with plenty of shopping and restaurants within walking distance. At the Hotel Drisco, you live like a local. Explore a wide range of attractions both within walking distance or a short bicycle or taxi ride away.

    Our concierge would be delighted to offer recommendations and make arrangements during your stay. They can be reached at concierge@hoteldrisco.com and (415) 346 2880.